Manager Accessibility

 What does it mean to be a transparent manager? One of the fundamental choices every leader or manager has to make is how accessible you’ll be. I adopted a philosophy inspired by management guru Tom Peters called, “management by wandering around.” I tried to spend about one-third of my time meeting teammates where they worked, listening…

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The Six Drivers of Transparency

How to make decision-making transparent in your workplace Human behavior is at the heart of transparency, and the way human behavior expresses itself in any organization is how corporate culture impacts decision-making. However, if I have learned anything listening to hundreds of customers over the past decade, it is that no two companies have exactly…

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The Four Warning Signs

When decision-making isn’t transparent I once had the pleasure of spending an hour by myself with one of the world’s great managers — Jack Welch. I have never forgotten the advice he gave me, and I’ve quoted him hundreds of times since I met him in 2003, not long after he retired from General Electric…

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